Position Summary
As the Facility Operations Manager, you will be responsible for ensuring the optimal functioning of our properties. You will organize and build a high-performing team, establish and maintain systems and processes, track and report on financials, and be accountable for the overall cleanliness, safety, and efficiency of our facilities. The ideal candidate has a proven track record of attracting and retaining top talent, a keen eye for detail, and the ability to operate efficiently while maintaining exceptional standards.
Key Responsibilities
Team Leadership & Management
Recruit, hire, and retain A-player maintenance, cleaning, and landscaping staff.
Provide consistent coaching, performance feedback, and professional development opportunities to ensure strong team engagement and minimal turnover.
Establish a culture of ownership, accountability, and continuous improvement across all staff.
Operational Oversight
Develop, implement, and refine systems and processes to ensure efficient day-to-day operations of all facilities.
Schedule and oversee routine and preventative maintenance to ensure facilities operate at the highest standard.
Manage third-party vendors and service providers as needed, ensuring quality and cost-effectiveness.
Financial Management & Reporting
Track operational expenses and manage department budgets, ensuring compliance with financial targets.
Bill appropriate cost centers accurately and maintain transparent financial reporting.
Identify and implement cost-saving opportunities without compromising service quality or safety.
Facility Maintenance & Safety
Maintain safe working conditions and ensure compliance with local regulations.
Develop and implement emergency response and evacuation procedures.
Monitor and improve the security, cleanliness, and aesthetics of all facilities through clear standards and regular inspections.
Continuous Improvement
Implement best-in-class facilities management practices, embracing technology and innovation where beneficial.
Measure and report on Key Performance Indicators (KPIs) to continuously improve service levels and operational efficiencies.
Stay current on industry trends, tools, and techniques to ensure our facilities are managed at an exceptional level.
Stakeholder Communication
Serve as the primary liaison between facilities operations and other departments or leadership teams.
Provide clear, regular updates on facilities projects, budgets, and operational status to management and relevant stakeholders.
Collaborate with cross-functional teams to anticipate and address facilities-related needs.
Qualifications
Education & Experience
Proven leadership experience with a demonstrated ability to attract, develop, and retain top talent.
Skills & Competencies
Excellent organizational and project management skills, with the ability to handle multiple priorities in a fast-paced environment.
Strong financial acumen, with the ability to create and manage budgets, monitor cost centers, and analyze spending.
Demonstrated knowledge of safety and regulatory compliance.
Adept at implementing systems, processes, and technology solutions that streamline facility operations.
Outstanding communication and interpersonal skills, with a collaborative and team-oriented approach.
Proactive problem-solver with a keen attention to detail and high standards for quality and performance.
Why Join Us?
Impact & Autonomy: Lead a team that directly influences the comfort, safety, and well-being of our entire organization.
Growth & Development: We foster a culture of continuous learning and professional development, offering ample opportunities for advancement.
Collaborative Environment: Join a supportive, dynamic team committed to excellence, innovation, and operational efficiency.
Know someone that might be a fit for this role?
Earn $2,000 by referring them to this job. As long as they work for us for at least 3 months and they add your name & phone number to the “Referred By” field when they submit their application, you’ll earn the bonus.